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Terms and Conditions

Store Hours
We are located in Texarkana, Arkansas - so our hours are Central Standard Time. Our standard shop hours are:

 

Monday to Saturday 10:00am to 5:30pm
Sunday CLOSED

If you are visiting the Texarkana, Arkansas area, we are located at 720 Realtor Avenue, Texarkana, Arkansas 71854 on Interstate 30, one block from the Texas border, take Jefferson Avenue exit. Our billboard is on the premises - you can't miss it!

Shipping
When ordering multiple sale priced items, freight charges may vary. Call 1-800-421-8697 to verify shipping charges.

Lane's Gifts & Collectibles ships all items via FedEx Ground or United States Postal System and your order should arrive 5-7 business days after the time the order is processed. Please contact us if you are in need of quicker delivery. We will be happy to provide you with upgrade options. Fees are as follows:

 

$15.00 for first

Minimum Freight Charge
$15.00 for 1st doll
$3.00 for ea. add'l
Oversized dolls see below.
Inquire Hildegard Gunzel's - Lg. Oversized Wax Over Porcelain
3 Day Express & Insurance Involved (Inquire)
$35.00 ea. Hildegard Gunzel's - Resins 16" - 31"
$35.00 ea. Doll Maker - Full-Bodied Porcelains
$15.00 ea. Doll Maker - Up to 28"
$25.00 ea. Doll Maker - 30" - 32"
$15.00 ea. US
$35.00 ea Canada (Inquire)
Masterpiece - 12" - 30"
$25.00 ea. US
$60.00 ea. Canada (Inquire)
Masterpiece - 31" - 36"
$35.00 ea. US
$70.00 ea. Canada (Inquire)
Masterpiece - 37" - 44"

Oversized dolls have an additional shipping charge. Due to the rising packaging, freight costs and fuel surcharges any oversized package will be recalculated and added to your total order. Any package that totals or is more than 84 inches is considered oversize.

length x width x height
22" x 16" x 15" = 84"

International shipping charges vary depending on the destination. If you are planning to order from outside the U.S., please contact us directly for shipping charges and delivery lead times.

* Some restrictions apply where noted.

Return Policy
Our goal is to bring you the finest possible collectible dolls and accessories for your personal collection. If you are not satisfied with a doll you may return it within 7 days of shipping date for exchange only.

1. Email for authorization #
2. Repack the merchandise in its original packaging
3. Put authorization # on outside of box
4. Enclose a copy of the original invoice, indicating what item you are returning
5. Provide a written explanation of why the merchandise is being returned

For exchange only there is no penalty.

Lane's Gifts & Collectibles will charge a 15% restocking fee for any item returned.

Security
All personal information submitted by our members is for the sole use of Lane's Gifts & Collectibles and will never be sold or released to other retailers for any purpose.

Lane's Gifts & Collectibles is committed to continued safe and secure on-line transactions throughout our site. We protect all member-submitted information in the following ways:

1. The Latest Technology in Credit Card Security.
Lane's Gifts & Collectibles is equipped with Secure Socket Layering (SSL). This features provides 128-bit encryption to protect your information as it travels over the Internet. This secure server is the industry standard and encrypts all of your personal information including credit card number, name and address.

2. Limited Card Transfer
You have the option to keep your credit card(s) information on file with us. This convenience allows you to make purchases without ever resubmitting your credit card information over the Internet again.

To further assure you as to the safety of on-line transactions, please consider the following:

1. The Internet is safer in respect to credit card security than other retail channels (including mail order and conventional shopping centers).

2. Lane's Gifts & Collectibles promises to remain vigilant and adopt any improved security technology, as it develops, to always remain safe and secure.

3. Federal consumer laws are in place to protect you against any unauthorized use of your credit card. Under the Fair Credit Billing Act, your local bank cannot hold you liable for any more than $50 in fraudulent charges.

We want you to feel 100% comfortable with your shopping experience. Aside from our on-line order service, we are able to take your order by both phone and mail.

Privacy
We respect your privacy. All information submitted is kept in the strictest of confidence. We promise to never sell or share your personal information with any outside business or agency. Just as there are many types of dolls, there are many types of doll collectors. By sharing your interests and location, we can tailor our site and email correspondence specifically to you. At any time you may choose not to receive these special offers.

Layaway
We are happy to provide layaway options for you. Layaway payments area treated as a non-refundable payment. These are our standard layaway terms:

Less than $500 - 1/3 down - 1/3 payment every 30 days

We can be flexible with layaway options. If you would like to talk about alternative layaway options, feel free to give us a call at 1-800-421-8697 or email us at info@lanescollectibles.com

Payment Options
We accept Mastercard, Visa, Discover and American Express. You can checkout with our online shopping using these cards. You are also welcome to call us with your order and credit card information. We accept personal checks and money orders. If you would like to pay by check, give us a call or send us an email with a list of the items you would like to purchase.

Special Orders
No refunds, no exchanges on special order items.